Premium Support Package
Our goal is to accelerate your project success
Premium Support Package Overview
Thank you for your purchase of a Premium Support package subscription. As part of your subscription you will be assigned a designated Customer Success Manager (CSM). Your CSM will work with you to arrange your Instructor-Led Training. They will also help ensure that you get the maximum value out of the products and services you have purchased from RTI.
Your assigned CSM will reach out to you shortly with an introduction and next steps. Please contact your CSM at email@example.com if you have any questions!
Please note that RTI has restrictions for onsite services. If you are interested in onsite services, contact your Customer Success Manager to determine if your onsite request can be satisfied.
About RTI Professional Services
The RTI Professional Services team helps organizations around the world optimize their high-performance Connext-based systems. With extensive experience designing distributed systems and detailed DDS knowledge, our services engineers deliver results ranging from architecture and design review to performance optimization to operational efficiency gains to locating problems in homegrown code. Whether on-site or remote, we provide training, deep-dive analysis, recommendations and hands-on code changes to ensure systems work as intended.
RTI’s Customer Success(CS) team then helps ensure that our customers get the most value from our products and services. The CS team works closely with customers to help plan and execute product training as well as customized mentoring to bridge the learning curve. Consistently monitoring customer support requests, the CS team will work so that all critical issues are resolved in a timely manner. RTI is an advocate for all customers, applying feedback to drive changes in the product and the way we do business.
Through hundreds of successful projects, we’ve accumulated deep knowledge about best practices, system optimization and the key tradeoffs to satisfy customer requirements. Working closely with RTI’s growing customer base, we continually discover better, smarter and more effective ways to help our customers succeed.