Accelerating Customer Success

Developing scalable Industrial IoT systems is challenging. RTI Professional Services is your trusted partner to get Connext DDS systems up and running on time, on budget, with minimal risk. The Services team has extensive experience working with mission-critical, Connext DDS systems across the world. We work with RTI customers to help them succeed, providing customized service offerings, from architectural design to security assessments to basic training. 

Mission and Values

We are committed to accelerating time to value for your Connext DDS-enabled systems. Customers turn to RTI as a trusted advisor - from prototype to ongoing troubleshooting.

Proven Experience

We’re a global team with extensive experience in DDS and distributed systems. Our experts will help your team succeed.

Trusted Advisors

RTI serves as trusted advisors to DDS users building some of the world’s most demanding systems*.

Accelerating Time to Value

RTI Services will work with your team to mitigate project risk, increase productivity and ensure quality project results.

Flexible Service Options

Basic, essential and premium service packages provide flexibility to give you the support needed to hit project milestones.

Accelerating Your Path to Success

RTI Professional Services gives Connext DDS users the support needed throughout the entire project lifecycle.  

RTI Support Plans

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.

Basic

Basic Service Icon

Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.

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Essential

Essential Service Icon

Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 customized training days, 2 consulting days and 1 onsite visit per year.

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Premium

Premium Service Icon

Ensure your project is running optimally through a 4-day onsite project review, 2 onsite visits for troubleshooting or queries, plus all the benefits of Essential.

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Testimonials

RTI Professional Services delivers customized value to optimize system design and problem solving in all project phases. Here’s what our customers have to say.

“The RTI Services engineers quickly grasp the big picture architecturally.  They listen well and work seamlessly with both our architects and developers to help us successfully develop our next generation energy conversion systems.  They have shown time-and-time again that they are determined to help us solve our problems."

James Ethridge

Principal Software Engineer, Alencon Systems.

“The RTI Services team delivers very high value, year after year. Their team has very high levels of engineering knowledge and creativity.  As a result of their extensive experience and deep distributed system expertise, they've been instrumental in helping us meet our milestones and timelines."

Wayne Saari

Director of Software Engineering, DocBox, Inc.

“The consulting team at RTI did in two weeks what takes most engineers months to complete. They managed to understand the system, write software for the system and integrate the software quickly and efficiently. They were determined to solve our problem within our timelines and make the software configurable so our team could pick up where they left off."

David J.

Cannon VP Research and Development, Seicor International Corporation

*The RTI Professional Services team includes people who hold an active U.S. Security Clearance. Contact your local representative for more information if your project requires cleared or other specific restrictions.

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