Updated Customer Portal

Committed to our customers' success, we overhauled our support portal to ensure that you’re getting maximum value from one of the key ways that you interact with us. Many features were based on customer feedback and you can learn about them in this blog post. Afterwards, check out the new Customer Portal!

Need help?

Anyone can search our public knowledge base and FAQs.

Current subscribers can access RTI support as follows:

  • Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
  • Email: support@rti.com

To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com; +1 (408) 990-7400.


Want to know more?

Documentation

Documentation

An extensive library of Connext® DDS documentation provides support for all levels of users, from beginner to advanced.

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RTI%20Community

Community

RTI Community is open to any Connext user and contains an interactive forum, technical information, areas for special interest groups, university projects and more.

 

Services Packages

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.

Basic

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Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.

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Essential

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Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 training days and 2 consulting days per year.

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Premium

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Ensure your project is running optimally through a 4-day project review, additional consulting time for troubleshooting or queries, plus all the benefits of Essential.

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Resources

News and Events

RTI Joins the Teleoperation Consortium to Collaboratively Advance Autonomous Vehicle Adoption

RTI Joins the Teleoperation Consortium to Collaboratively Advance Autonomous Vehicle Adoption...

634AI Selects RTI Connext as the Connectivity Software for its MAESTRO Autonomous Mobile Robots Navigation and Fleet Management Solution

RTI’s Connext Software Enables Real-Time Connectivity and Reliability Between MAESTRO and AMR...

RTI Announces the First Software Framework Designed for Widely Distributed Autonomous Systems

Connext 6.1 Enables Real-Time Control for Large-Scale and Remotely-operated Systems SUNNYVALE,...