RTI understands that software is a mission-critical part of your application
Committed to Customer Success
Our support engineers are exceptionally qualified in all areas of intelligent, real-world systems and are trained to quickly troubleshoot and problem-solve.
Committed to our customers' success, our Customer Portal ensures that you are receiving maximum value from your interactions with us. Many features of the portal were developed based upon customer feedback.
Anyone can search our public knowledge base and FAQs.
Learn about the Connext Release Model, Long Term Support, and and our approach to standard and extended maintenance.
Current subscribers can access RTI support as follows:
- Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
- Email: firstname.lastname@example.org
- Refer to our Support Policy documentation for details.
RTI Customer Portal
RTI is committed to the continued success of your project, from start to future configurations. Our Customer Portal offers a robust library of download files and documentation, streamlined case management, and direct support from technical engineers to keep you and your systems productive.
Software Vulnerability Reporting
RTI is committed to delivering software that enables the intelligent, distributed future. The security and integrity of the systems built using RTI Connext products is of the utmost importance to us. As part of this commitment, RTI works with external organizations, such as ICS-CERT to constantly monitor and evaluate our software. We periodically release fixes for identified vulnerabilities in our software and will proactively alert customers.
Subscribe to our notification list by sending your contact information to email@example.com or submit any known vulnerability reports to that same email address.
Get more extensive support for system design or troubleshooting.
In addition to all the benefits of Basic, the Essential support plan provides:
- Live training and access to the RTI Xcelerators catalog
- Six days of RTI Xcelerators per year, providing training and mentoring
The Premium support plan provides our highest level of comprehensive support for your project.
It includes all of the benefits of Essential support, plus:
- Customized reviews and additional days of RTI Xcelerators