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Anyone can search our public knowledge base and FAQs.

Current subscribers can access RTI support as follows:

  • Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
  • Email: support@rti.com
  • RTI Support – USA: +1 (408) 990-7444
  • RTI Support – EMEA +34 (958) 27 88 62

To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com; +1 (408) 990-7400.

RTI Support

RTI is committed to the continued success of your project, from start to future configurations. We offer a robust library of on-demand documentation, videos and forums plus live customer support with technical engineers to keep you and your systems productive.
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Documentation

Documentation

An extensive library of Connext DDS documentation provides support for all levels of users, from beginner to advanced.

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RTI Community

Community

RTI Community is open to any Connext DDS user and contains an interactive forum, technical information, areas for special interest groups, university projects and more.

 

Services Packages

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.

Basic

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  • Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.
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Essential

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  • Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 customized training days, 2 consulting days and 1 onsite visit per year.
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Premium

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  • Ensure your project is running optimally through a 4-day onsite project review, 2 onsite visits for troubleshooting or queries, plus all the benefits of Essential.
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Resources

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