Updated Customer Portal

Committed to our customers' success, we overhauled our support portal to ensure that you’re getting maximum value from one of the key ways that you interact with us. Many features were based on customer feedback and you can learn about them in this blog post. Afterwards, check out the new Customer Portal!

Need help?

Anyone can search our public knowledge base and FAQs.

Current subscribers can access RTI support as follows:

  • Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
  • Email: support@rti.com

To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com; +1 (408) 990-7400.


Want to know more?

Documentation

Documentation

An extensive library of Connext® DDS documentation provides support for all levels of users, from beginner to advanced.

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RTI%20Community

Community

RTI Community is open to any Connext DDS user and contains an interactive forum, technical information, areas for special interest groups, university projects and more.

 

Services Packages

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.

Basic

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Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.

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Essential

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Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 customized training days, 2 consulting days and 1 onsite visit per year.

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Premium

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Ensure your project is running optimally through a 4-day onsite project review, 2 onsite visits for troubleshooting or queries, plus all the benefits of Essential.

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Resources

News and Events

RTI Introduces Xcelerators: Professional Services Expertise for Developing Autonomous Systems

Offerings Help Increase Efficiency, Eliminate Costly Rework and Drive the Success of Building...

RTI Introduces Enhanced ROS 2 Support to Accelerate Development of Scalable Robotics Systems

Application Developers Can Now Leverage Connext DDS Scalability and Productivity Tools With the ROS...

RTI Announces Virtual ConnextCon 2020 – The Global DDS Users Conference That Unites Experts Developing Autonomous Systems

Virtual ConnextCon 2020 to Showcase Real-World Customer Use Cases Featuring GE Healthcare,...