Committed to Customer Success

Committed to our customers' success, our Customer Portal ensures that you are receiving maximum value from your interactions with us. Many features of the portal were developed based upon customer feedback.

Need help?

Anyone can search our public knowledge base and FAQs.

Learn about the Connext® Release Model and Long Term Support.

Current subscribers can access RTI support as follows:

To purchase a support subscription, please contact your local RTI representative, or contact us at; +1 (408) 990-7400.

Software Vulnerability Reporting

RTI is committed to delivering software that enables the intelligent, distributed future. The security and integrity of the systems built using RTI Connext products is of the utmost importance to us. As part of this commitment, RTI works with external organizations, such as ICS-CERT to constantly monitor and evaluate our software. We periodically release fixes for identified vulnerabilities in our software and will proactively alert customers. You can subscribe to our notification list by sending your contact information to

Please submit any known vulnerability reports to:


Want to know more?



An extensive library of Connext documentation provides support for all levels of users, from beginner to advanced.

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RTI Community is open to any Connext user and contains an interactive forum, technical information, areas for special interest groups, university projects and more.


Services Packages

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.



Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.

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Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 training days and 2 consulting days per year.

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Ensure your project is running optimally through a 4-day project review, additional consulting time for troubleshooting or queries, plus all the benefits of Essential.

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News and Events

RTI Awarded $1.25M Defense Research Contract to Develop Data-Centric Threat Detection Capabilities for Real-Time Networks

RTI will leverage the power of its secure, data-centric networking technology to drive major...

Monogram Orthopaedics Selects RTI Connext Anywhere as the Connectivity Software Solution for Remote Surgery

Connext Provides Reliable and Low-Latency Data Transfer Across Networks Enabling the World's First...

RTI Named to Best Companies for Women to Advance List 2023 from

RTI recognized for empowering and supporting female leadership and championing DE&I in the workplace