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RTI is the world’s largest DDS supplier and Connext is the most trusted software framework for critical systems.

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Our Professional Services team brings extensive experience to train, problem-solve, mentor, and accelerate customer success.

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Developers

From downloads to Hello World, we've got you covered. Find all of the tutorials, documentation, peer conversations and inspiration you need to get started using Connext today.

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Resources

RTI provides a broad range of technical and high-level resources designed to assist in understanding industry applications, the RTI Connext product line and its underlying data-centric technology.

Company

RTI is the largest software framework company for autonomous systems. The company’s RTI Connext product enables intelligent architecture by sharing information in real time, making large applications work together as one.

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Support

RTI understands that software is a mission-critical part of your application

Committed to Customer Success

Our support engineers are exceptionally qualified in all areas of intelligent, real-world systems and are trained to quickly troubleshoot and problem-solve.

Committed to our customers' success, our Customer Portal ensures that you are receiving maximum value from your interactions with us. Many features of the portal were developed based upon customer feedback.

Need help?

Anyone can search our public knowledge base and FAQs.

Learn about the Connext Release Model, Long Term Support, and and our approach to standard and extended maintenance.

Current subscribers can access RTI support as follows:

  • Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
  • Email: support@rti.com
  • Refer to our Support Policy documentation for details.

To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com.

RTI Customer Portal

RTI is committed to the continued success of your project, from start to future configurations. Our Customer Portal offers a robust library of download files and documentation, streamlined case management, and direct support from technical engineers to keep you and your systems productive.

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Software Vulnerability Reporting

RTI is committed to delivering software that enables the intelligent, distributed future. The security and integrity of the systems built using RTI Connext products is of the utmost importance to us. As part of this commitment, RTI works with external organizations, such as ICS-CERT to constantly monitor and evaluate our software. We periodically release fixes for identified vulnerabilities in our software and will proactively alert customers.

Subscribe to our notification list by sending your contact information to security@rti.com or submit any known vulnerability reports to that same email address.

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RTI Professional Services

Learn about our trusted, experienced professionals dedicated to ensuring quality in your final deliverables.

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Tiered Support Plans

Three levels of support to deliver the guidance and support you need.

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RTI Support Plans

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.

Basic

  • Remote support for one developer (phone, email and web support)
  • Other support services
  • Access to the courses in RTI Academy for each licensed Project developer

Essential

Get more extensive support for system design or troubleshooting.

In addition to all the benefits of Basic, the Essential support plan provides:

  • Live training and access to the RTI Xcelerators catalog
  • Six days of RTI Xcelerators per year, providing training and mentoring

Premium

The Premium support plan provides our highest level of comprehensive support for your project.

It includes all of the benefits of Essential support, plus:

  • Customized reviews and additional days of RTI Xcelerators