Committed to Customer Success
Committed to our customers' success, our Customer Portal ensures that you are receiving maximum value from your interactions with us. Many features of the portal were developed based upon customer feedback.
Need help?
Anyone can search our public knowledge base and FAQs.
Learn about the Connext® Release Model and Long Term Support.
Current subscribers can access RTI support as follows:
- Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
- Understand the Connext release model and our approach to standard and extended maintenance.
- Email: support@rti.com
To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com; +1 (408) 990-7400.
Software Vulnerability Reporting
RTI is committed to delivering software that enables the intelligent, distributed future. The security and integrity of the systems built using RTI Connext products is of the utmost importance to us. As part of this commitment, RTI works with external organizations, such as ICS-CERT to constantly monitor and evaluate our software. We periodically release fixes for identified vulnerabilities in our software and will proactively alert customers. You can subscribe to our notification list by sending your contact information to security@rti.com.
Please submit any known vulnerability reports to: security@rti.com
RTI Customer Portal
RTI is committed to the continued success of your project, from start to future configurations. Our Customer Portal offers a robust library of download files and documentation, streamlined case management, and direct support from technical engineers to keep you and your systems productive.
Want to know more?
Documentation
An extensive library of Connext documentation provides support for all levels of users, from beginner to advanced.
Community
Services Packages
Our support plans provide customized support with maximum flexibility, tailored to your project and budget.
Basic
Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.
Essential
Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 training days and 2 consulting days per year.
Premium
Ensure your project is running optimally through a 4-day project review, additional consulting time for troubleshooting or queries, plus all the benefits of Essential.
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