Updated Customer Portal
Committed to our customers' success, we overhauled our support portal to ensure that you’re getting maximum value from one of the key ways that you interact with us. Many features were based on customer feedback and you can learn about them in this blog post. Afterwards, check out the new Customer Portal!
Need help?
Anyone can search our public knowledge base and FAQs.
Current subscribers can access RTI support as follows:
- Use the customer "Portal login" box to submit and track support requests, download and search product documentation, and access software downloads.
- Email: support@rti.com
- RTI Support – USA: +1 (408) 990-7444
- RTI Support – EMEA +34 (958) 27 88 62
To purchase a support subscription, please contact your local RTI representative, or contact us at sales@rti.com; +1 (408) 990-7400.
RTI Customer Portal
RTI is committed to the continued success of your project, from start to future configurations. Our Customer Portal offers a robust library of download files and documentation, streamlined case management, and direct support from technical engineers to keep you and your systems productive.
Want to know more?
Documentation
An extensive library of Connext DDS documentation provides support for all levels of users, from beginner to advanced.
Community
Services Packages
Our support plans provide customized support with maximum flexibility, tailored to your project and budget.
Basic
- Remote support for one developer (phone, email and web support) plus a half-day annual system checkup.
Essential
- Get more extensive support for troubleshooting or system design. In addition to all the benefits of Basic, this provides 3 customized training days, 2 consulting days and 1 onsite visit per year.
Premium
- Ensure your project is running optimally through a 4-day onsite project review, 2 onsite visits for troubleshooting or queries, plus all the benefits of Essential.
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