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Privacy Policy

Last Updated: June 13, 2024

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Privacy is a priority at RTI

This Privacy Policy describes how Real-Time Innovations, Inc. (“we” or “RTI”) collects, uses, discloses, or otherwise processes personal information we collect during your visit to our Website, www.rti.com, over the telephone, at trade shows, when doing business with us, during product use, and through other interactions. Because this Privacy Policy concerns personal information about you, please read it carefully and contact us if you have any questions or concerns.

Our websites and services may contain links to other websites, applications, platforms and services maintained by third parties. The information practices of these third parties are governed by their privacy policies, which you should review to better understand their privacy practices.

Personal Information RTI Collects

Information we collect directly from you: RTI may collect personal information from you in the following situations:

Information we may collect from other sources

RTI may also collect personal information about you from other sources including partners from whom we collect or purchase personal information or who provide us with publicly available information which may contain personal information. We may combine this information with personal information provided by you.

How RTI Uses Personal Information

We collect and process personal information for the following purposes and on the following legal bases:

CONTEXT

PURPOSES

LEGAL BASES

Our Website

We process personal information to operate, administer, secure, and improve our Website

Legitimate interests in providing online content to our customers and prospective customers regarding RTI, our products and services, and related information; improving and enhancing the operation and content of our Website; ensuring the safety and security of our Website

Connext Chatbot

We process personal information to develop, test, operate, and improve our Connext Chatbot, to improve our products and services, and to provide relevant product and service suggestions to our business partners.

Necessary for the performance of a contract

Legitimate interests in improving our products and services and marketing them more effectively

Marketing communications

We process personal information in order to create and send marketing communications and tailored advertisements about RTI, our products and services, and our business partners

Legitimate interests in conducting direct marketing or where you have provided your prior consent

Products and services

We process personal information to provide our products and services

Necessary for the performance of a contract

Legitimate interests in managing the provision of our products and services

Product maintenance and support

We process personal information to provide engineering services, update and optimize our products and services, and improve user experiences

Necessary for the performance of a contract

Legitimate interests in managing the provision of our products and services, and the user communities for them

Usage, research, and license compliance

We process personal information to assess and manage usage and licensing compliance with the applicable terms of use of our products and services

Necessary for the performance of a contract

Legitimate interests in managing the provision of our products and services, and information about them

Legitimate interests in conducting research and development relating to products and services

Billing, payment, and account management

We process personal information to bill and collect payment for our products and services, manage our customer accounts, and determine compensation

Necessary for the performance of a contract

Legitimate interests in managing our customer accounts

Legitimate interests in determining compensation of certain employees

Office visits and events

We process personal information to ensure the security of our premises and business, to plan and host meetings and events, and to ensure the health and safety of our visitors and staff

Necessary for the performance of a contract

Legitimate interests in ensuring the security of our premises and confidential information

Legitimate interests in ensuring the health and safety of our visitors and staff

Security

We process personal information to ensure the security of our products, services, and Website, and to detect and investigate suspicious activity, fraud and cybercrime 

Legitimate interests in promoting the safety and security of our products, services and Website, and to protect our rights and the rights of others

Defending legal interests

We process personal information in case this is required in order to defend our legal rights or interests

Legitimate interests in asserting, exercising or defending legal claims


If not already covered by the categories above, we process the personal information you provide to us to fulfill the purpose for which you provided it. For example, if you give us an email address to obtain information about our products and services, or one of our partners, during a webinar, conference, or other marketing event, we may use that information to communicate with you. The appropriate legal basis will depend on the individual circumstances.

No Obligation to Provide Personal Information

You are under no contractual or statutory obligation to provide any personal information. However, if you do not provide the personal information we need to process your request (for example, when you contact us with questions about our products) or grant you access to RTI’s services, we may not be able to respond to that request or grant you access to RTI’s services.

Contacting RTI

If you have any questions about this Privacy Policy or your personal information, or you wish to exercise any of your data subject rights, you can use this form to contact RTI’s Data Protection Officer, Catherine Mekler.

You can also contact our Data Protection Officer by reaching her by mail, email, or telephone.

Catherine Mekler
232 East Java Drive
Sunnyvale, CA 94089 USA
Tel: (408) 990-7400
E-mail: privacy@rti.com