***Notice regarding novel coronavirus (COVID-19): In an effort to protect both the health of our valued customers and employees, RTI has restrictions for on-site services until the resolution of the pandemic.***

Thank you for your purchase of an Essential Support package subscription. As part of your subscription you will be assigned a designated Customer Success Manager (CSM) who will help ensure that you maximize the value of the products and services you have purchased from RTI. Your CSM will start by working with you to arrange your Instructor-Led Training. 

Your assigned CSM will reach out to you shortly with an introduction and next steps. Please contact your CSM at csm@rti.com if you have any questions!

About RTI Professional Services

The RTI Professional Services team helps organizations around the world optimize their high-performance Connext-based systems. With extensive experience designing distributed systems and detailed DDS knowledge, our services engineers deliver results ranging from architecture and design review to performance optimization to operational efficiency gains to locating problems in homegrown code. Whether on-site or remote, we provide training, deep-dive analysis, recommendations and hands-on code changes to ensure systems work as intended.

RTI’s Customer Success(CS) team then helps ensure that our customers get the most value from our products and services. The CS team works closely with customers to help plan and execute product training as well as customized mentoring to bridge the learning curve. Consistently monitoring customer support requests, the CS team will work so that all critical issues are resolved in a timely manner. RTI is an advocate for all customers, applying feedback to drive changes in the product and the way we do business.

Through hundreds of successful projects, we’ve accumulated deep knowledge about best practices, system optimization and the key tradeoffs to satisfy customer requirements. Working closely with RTI’s growing customer base, we continually discover better, smarter and more effective ways to help our customers succeed.