Defined Support Life

RTI understands that software is a mission-critical part of your application. This requires exceptionally qualified technical support in all areas of real-time and embedded systems to quickly troubleshoot and problem-solve.

With this squarely in our focus, RTI is proud to offer Long Term Support (LTS) of seven years for select software versions of Connext®. These select versions are identified as “LTS” in our product naming and referencing. 

LTS Benefits

Offering LTS for select versions of our products gives our customers the peace of mind of high stability for application deployment and a predefined support window. LTS not only enables RTI to deliver exceptional support in the most effective, efficient and scalable manner as we and our customers grow, but also enhancing the value of our entire product suite. Benefits include:

  • Planned updates for security and stability improvements
  • Highest level of software stability
  • Guaranteed support for 7 years
  • Extended support available after 7 years

Beginning with Connext 6.1.1, support for future non-LTS releases will end once an LTS version is released. For versions prior to 6.1.1, we will continue to offer support plans until a version’s end-of-life (EOL) – customers are notified of EOL two years in advance. 


Connext LTS Release Information

Version Release Date Support End Date
Connext 6.1.1 LTS 2022-04-13 2029-04-12
Future LTS versions will be posted here

Support Packages

Our support plans provide customized support with maximum flexibility, tailored to your project and budget.

Basic

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The Basic plan offers remote support for one developer (phone, email and web support) plus other essential support services. Each licensed Project developer will have access to the Basic courses in RTI Academy.

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Essential

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Get more extensive support for troubleshooting or system design. In addition to the benefits of Basic, this provides 6 RTI Xcelerators days per year, which provide training and mentoring for your project. Each licensed Project developer has access to the Basic and Essential courses for RTI Academy.

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Premium

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Premium includes all of the benefits of Essential support, plus customized reviews and additional days of RTI Xcelerators. Each Premium level licensed Project developer has access to all of the Basic, Essential and Premium courses in RTI Academy.

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