***Notice regarding novel coronavirus (COVID-19): In an effort to protect both the health of our valued customers and employees, RTI has ceased all on-site services until the resolution of the pandemic. Please contact email@example.com so we can work with you to tailor a remote engagement.***
Connext Support Package Overview
The goal of the RTI Connext DDS Support Package (CSP) is to provide premium support to assist with installation, operation, maintenance and repair of RTI technology. The CSP is an efficient and flexible way to receive expert assistance during any project stage and provides the assurance that RTI expertise will be available when needed most, thus maximizing efficiency and minimizing risk.
RTI experts can assist you and your team with, but not limited to:
- Installation of Connext DDS framework
- API and QoS policy review
- Source code review
- Onsite debugging
- Whiteboard discussions concerning data-centric best practices and operational usage of RTI technology
- Performance testing
- Data model (type/topic) review/guidance
- Architecture guidance
Your specific purchase details the duration and number of onsite visits included with your CSP purchase. CSP hours may be used in part or full during onsite visits. Hours unused during an onsite visit can be used at a later time for additional remote support.
How to Schedule Your Support Hours
Upon submission of the support hours (CSP) form, we will contact you to discuss scheduling. We strive to schedule the support hours within 6 weeks of receiving the questionnaire, based on your schedule and RTI resource availability. Support hours that have not been used within the designated time frame will be forfeited without refund.
Thank you, and we look forward to working with you.
About RTI Professional Services
The RTI Professional Services team helps organizations around the world to optimize their high-performance DDS-based systems. Our highly-experienced engineers deliver results ranging from architecture and design review to performance optimization to operational efficiency gains to locating problems in homegrown code. We work on site to provide a deep-dive analysis, recommendations and hands-on code changes to ensure systems work as intended. While each project is unique, they all achieve the same result: total client satisfaction.