***Notice regarding novel coronavirus (COVID-19): In an effort to protect both the health of our valued customers and employees, RTI has restrictions for on-site services until the resolution of the pandemic.***
Connext Support Package Overview
The goal of the Connext Support Package (CSP) is to provide RTI expertise to assist with installation, operation, maintenance and repair of RTI technology. The CSP is an efficient and flexible way to receive expert assistance during any project stage and provides the assurance that RTI expertise will be available when needed most, thus maximizing efficiency and minimizing risk.
We recommend using your hours by selecting RTI XceleratorsTM for your project needs. Xcelerators are services designed specifically to help you achieve a targeted result with RTI technology in a matter of days or less. These services are short, scalable and focused to deliver value quickly, drive productivity and expedite use cases. Our goal is to make it easier for you to understand how to access our knowledge and collective experience. You can select Xcelerators based on the phase of your project, near-term milestones or specific needs.
If none of the RTI Xcelerators fit your needs, see below for how to schedule your hours with RTI experts.
Note: Your specific purchase details the duration and number of any onsite visits included with your CSP purchase. If your CSP includes onsite visits, your CSP hours may be used in part or full during onsite visits. Hours unused during an onsite visit can be used at a later time for additional remote support.
How to Schedule Your Expert Hours
Upon receiving your request, we will contact you to discuss scheduling. Scheduling will depend on availability and other factors. While we will do everything possible to meet your requested dates, our typical scheduling lead time is approximately 4-6 weeks.
For scheduling inquiries concerning these services or assistance with completing the forms please contact your account team or email@example.com.
Thank you and we look forward to working with you.
- RTI Professional Services
About RTI Professional Services
The RTI Professional Services team helps organizations around the world optimize their high-performance Connext-based systems. With extensive experience designing distributed systems and detailed DDS knowledge, our services engineers deliver results ranging from architecture and design review to performance optimization to operational efficiency gains to locating problems in homegrown code. Whether on-site or remote, we provide training, deep-dive analysis, recommendations and hands-on code changes to ensure systems work as intended.
RTI’s Customer Success (CS) team then helps ensure that our customers get the most value from our products and services. The CS team works closely with customers to help plan and execute product training as well as customized mentoring to bridge the learning curve. Consistently monitoring customer support requests, the CS team will work so that all critical issues are resolved in a timely manner. RTI is an advocate for all customers, applying feedback to drive changes in the product and the way we do business.
Through hundreds of successful projects, we’ve accumulated deep knowledge about best practices, system optimization and the key tradeoffs to satisfy customer requirements. Working closely with RTI’s growing customer base, we continually discover better, smarter and more effective ways to help our customers succeed.